Now Open! Noon - 8PM Tues - Thurs, Noon - 10pm Fri - Sat, Noon - 8PM Sun

Shopping cart

Your cart is currently empty

Shipping & Returns

RETURN POLICY
 
Last updated December 01, 2020
 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.
 
RETURNS
 
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
 
RETURN PROCESS
 
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
 
Queen's Gambit Games
Attn: Returns
RMA #
436 Broadway  
Methuen, MA 01844  
United States  
 
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.
 
EXCEPTIONS    
 
The following items cannot be returned or exchanged:
 
     ●     Used   
 
 
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note
      
     ●     Sale items are FINAL SALE and cannot be returned.     
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
978-655-2654 
[email protected] 
By using our website, you agree to the use of cookies. These cookies help us understand how customers arrive at and use our site and help us make improvements. Hide this message More on cookies »